Customer care
Shipping and Returns
All orders are shipped from Sweden, and you have 60 days from delivery to return your watch.
- Free worldwide shipping
- Dispatch within 24 business hours
- Shipped from Sweden
- 60-day returns
Shipping
From Sweden to your door
- 01DispatchOur goal is to prepare and dispatch your order within 24 business hours. This may vary with workload and demand.
- 02Shipped from SwedenAll products ordered on our website are shipped from Sweden.
- 03DeliveryAbout two business days in Sweden, five in Europe and 5–15 in the rest of the world, depending on your location, holidays and extraordinary circumstances.
- 04Free, wherever you areShipping is free on every order, with no minimum value. Orders outside the EU may be subject to local customs duties and import taxes, paid by the recipient.
Returns
60 days to change your mind
- 01Contact usEmail info@rumoe.com within 60 days of delivery to schedule your return and receive a return label.
- 02Send it backA flat rate of 199 SEK per watch is deducted from your refund to cover return shipping and restocking.
- 03RefundOnce the watch is back with us and we have verified that it is unworn, the return is processed and your refund is issued.
Good to know
Shipping questions
What if my package arrives damaged?
Contact us and the carrier without delay, and no later than 7 days after delivery. Getting in touch in time lets us send you a new product to replace the damaged one.
What if your carriers do not deliver to my area?
In areas where our carriers do not deliver, we reserve the right to use another carrier or to cancel the order.
Can delivery take longer than usual?
Delivery times can vary with your location, holidays and extraordinary circumstances, and our dispatch time can vary with workload and demand.
Who do I contact about shipping?
Send questions about shipping, delivery times or transport to info@rumoe.com.
Still have questions?
Get in touch with us, or find more answers in our FAQ.